Policies

Cookie Policy

 This policy describes how Thirteen Months Ltd., an UK company with head office at PO Box 59546 uses cookies on www.thirteenmonths.co.uk hereinafter the “Site”. Throughout this policy and the Site, the terms “we”, “us” and “our” refer to Thirteen Months Ltd..

We use cookies for having statistics & analytics, an attractive design on our Site, and to allow the use of certain functionalities. The purpose of this Cookie Policy is to inform you, hereinafter “user” or “you”, about how we collect, store and use cookies on the Site.

By choosing to use our Site, you agree that we may use cookies as described in this Cookie Policy. You can at any time stop cookies to be collected; more details are provided below in the dedicated section of this policy.

This Cookie Policy comes in addition to our Privacy Policy that can be read on our Site here . Your continued use of our Site signifies your acceptance of this policy.

Thirteen Months offers this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated within the Site. You can read our Terms of Service which governs your use of the Site here. The capitalized terms used within this page have the same meanings as those mentioned in the Terms of Service page, unless otherwise mentioned in this Cookie Policy.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. Our Site uses cookies dropped by us or third parties for a variety of purposes. Cookies can be recognized by the website that downloaded them or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the website or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The use of cookies does not involve personal data request and, in most cases, does not identify the users personally.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our Site, use its features, and access secure areas. The use of these cookies is essential for the site to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

Cookies usually used on most websites are classified as follows:

Strictly necessary cookies: These cookies are essential to move around the website and use its features, such as page navigation and accessing secure areas. The website cannot work properly without these cookies.

Performance cookies: These cookies collect information about how a user is using a website – for example, the visited pages and the displayed errors. These cookies do not gather information that identifies a user. All information these cookies collect is anonymous and is only used to improve how the website works.

Preference cookies: These cookies enable a website to remember information that changes the way the website behaves or looks, like user’s username, preferred language or the region that he/she is in. These cookies can also be used to remember changes a user made to text size, font and other parts of pages that they can customize. They may also be used to provide services such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track user’s browsing activity on other websites.

Tailored content cookies: These cookies help a website provide enhanced features and display content in a way that is relevant to a user. These cookies help a website determine what information to show a user based on how he/she has used the website previously. These cookies do not track user’s browsing activity on other websites.

Analysis or statistics cookies: These cookies are used to collect and report aggregate anonymous information about the number of visitors and how they use the website. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.

Targeting or marketing cookies: These cookies are used to track visitors across websites to deliver adds that are more relevant and engaging to the user. They are also used to limit the number of times a user sees an advertisement as well as help measure the effectiveness of an advertising campaign. These cookies remember that a user has visited a website and this information may be shared with other organizations such as publishers and third-party advertisers. This means that after a user has been to the Site, they may see some advertisements about our Site elsewhere on the Internet. Although these cookies can track your device’s visits to our Site and other websites, they typically cannot personally identify you.

Social and Content cookies: These cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our Site. Please note that some of these third-party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Most of the cookies are temporary and erased from the hard disk after your browsing session ends (called session cookies). Other cookies remain on your device’s hard drive after you close your browser and allow us to identify the device in case of a further visit on our Site (called persistent cookies). Persistent cookies allow us to make our Site more friendly, efficient and safe. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can choose to remove a persistent cookie any time by following your web browser’s directions about how to erase or delete cookies; more details are provided below in the dedicated section of this policy.

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

What are first and third-party cookies?

First party cookies are cookies that belong to us, while third party cookies are cookies that another party places on your browsing device through our Site. This Cookie Policy does not contain aspects about third-party cookies and for more information about them please consult Third-party’s Privacy and Cookie Policies.

• First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our Site and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our Site and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - We also use Google Analytics and other third-party analytics providers to help measure how users interact with our Site content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the Site. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see dedicated section below.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu, or directly accessing the following links:

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Safari: http://support.apple.com/kb/HT1677

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Opera: https://help.opera.com/en/latest/web-preferences/

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such websites as: www.allaboutcookies.org.

Changes to our Cookie Policy

We reserve the right, at our full and complete discretion and without prior notice, to change, modify, amend, add, subtract, or otherwise remove portions of this Cookie Policy at any time and for any or no reason. Accordingly, we urge our users to review this page periodically to stay updated with any change. In any case, continued use of our Site means that you agree to any updates or changes to this Cookie Policy. Any changes to this Cookie Policy will be effective upon posting on the Site, except the changes where your consent is expressly needed, in which case the changes will apply from the date of your consent.

Contact Information

If you have any questions or suggestions regarding our Cookie Policy or the cookies we hold on you, please contact us free of charge at info@thirteenmonths.co.uk. We will respond to your request as soon as possible, but not later than 30 days.

 This Cookie Policy was last updated on 9th November 2020.

 

Privacy Policy

This Privacy Policy describes how Thirteen Months Ltd., an UK company with head office at PO Box 59546 (“Thirteen Months”, “we”, “us” and “our”) collects, uses, stores and discloses your personal information when you (hereinafter “user” or “you”) visit or make a purchase from www.thirteenmonths.co.uk (the “Site”).

By choosing to use our Site and Services, we consider it to be your freely given agreement on our policy, stated within this page.

Thirteen Months offers this Site, including all information, tools and services available from this Site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated within the Site. You can read our Terms of Service which governs your use of the Site here. The capitalized terms used within this page have the same meanings as those mentioned in the Terms of Service page, unless otherwise mentioned in this Privacy Policy.

Applicability

This Privacy Policy explains how we process your Personal Information, where Thirteen Months is the Data Controller.

Our Site may contain information about or links to other websites that are outside our custody and/or control. Please note that this Privacy Policy applies only to Thirteen Months. Thus, we urge our users to carefully read and review the privacy policies of each of those websites to get an understanding of how your information is being used and shared by those Third-Party Websites.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we may collect and why.

Device information

• Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection:Collected automatically when you access our Site using cookies, log files or pixels. 
• Disclosure for a business purpose:we may share your Personal Information with third-party companies and individuals to help us operate our business.

 

User Account

• Examples of Personal Information collected:name, email address, billing address, shipping address, phone number, username, password and any other information necessary to provide our Service.
• Purpose of collection:to create your user account on our Site, and to provide our Services upon your request.
• Source of collection:collected from you.
• Disclosure for a business purpose:we may share your Personal Information with third-party companies and individuals to help us operate our business.

 

Order information

• Examples of Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers and PayPal address), email address, and phone number.
• Purpose of collection:to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, and screen our orders for potential risk or fraud.
• Source of collection:collected from you.
• Disclosure for a business purpose:we may share your Personal Information with third-party companies and individuals to help us fulfil your orders.

 

Customer support information

• Examples of Personal Information collected:name, email address, messages, particular configuration, and any other necessary details.
• Purpose of collection:to provide customer support.
• Source of collection:collected from you.
• Disclosure for a business purpose:we may share your Personal Information with third-party companies and individuals to help us provide top-class support for you.

 

Marketing and promotions

• Examples of Personal Information collected:name, email address, phone number, order history, wish list, search terms, Site pages visited.
• Purpose of collection:communicate with our customers, inform customers of updates and promotions, sending newsletters, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection:collected from you.
• Disclosure for a business purpose:we may share your Personal Information with third-party companies and individuals to help us provide tailored advertising to you.

 

Resumes

• Examples of Personal Information collected:name, home address, email address, phone number, photo, professional/work history, education, skills, and recommendations.
• Purpose of collection:selecting and recruiting personnel, communicate with you, check public profiles on professional platforms (e.g. LinkedIn), and do background checks where necessary.
• Source of collection:collected from you.
• Disclosure for a business purpose:we may share your Personal Information with third-party companies and individuals to help us with our recruitment process.

Personal Information of Minors

The Site and Services are not intended for individuals under the age of majority in their state or province of residence  We do not want nor is our intention to solicit and collect personal information for this type of audience.

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. In the event that we confirm that we have collected personal information from individuals under the age of majority in their state or province of residence without verification of parental consent, we will delete that information as soon as possible.

Using Personal Information

We use your Personal Information for various purposes, including, but not limited to:

• provide, update and improve our Services;
• offering products for sale;
• billing and processing payments for our Services;
• shipping and fulfilment of your orders;
• keeping you up to date on new products, services, and offers;
• respond to your requests, questions and comments;
• measure traffic, analyse and monitor usage, trends and other activities;
• provide security and monitoring, and address technical issues and bugs;
• enforce legal agreements, including our Terms of Service, Privacy Policy and Cookie Policy.

Sharing Personal Information

We may employ third-party companies and individuals to help us operate our business. Our users should know that these third parties have access to Personal Information to only help us and them perform the above-mentioned services. However, they are subject to strict contractual confidentiality obligations and are required not to disclose or use the information for any purpose other than providing our service.

We may transfer Personal Information to them, to the extent that this is necessary, to the following categories of recipients: contract partners, subcontractors, IT service providers, software or hardware vendors, market research companies, marketing companies, public authorities, court or arbitral tribunals, as well as competent authorities to investigate criminal offenses.

These third parties can be within European Union and/or European Economic Area. If they are located outside the European Union and the European Economic Area, including countries that are not recognized as providing an adequate level of protection, the transfer of personal information shall be made only if adequate safeguards are in place, in accordance with applicable law. For that, we rely on several safeguards, such as standard contractual clauses issued by the European Commission. Upon request, you can receive from us a list of third parties from third countries, as well as a copy of the agreed provisions that ensure an adequate level of protection of Personal Information.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States

You may decide to use third parties’ application in connection to our services. For this case, we will share or disclose your Personal Information to your chosen third parties’ application. Please note that we are not responsible for the privacy and security practices of the selected third parties’ application.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Lawful basis

We use Personal Information as necessary for the performance of our services or to take steps prior to providing our services, and to support our legitimate interests in maintaining and improving our services, understanding how our services are used, optimizing our marketing and advertising services, customer service and support, and protecting and securing our visitors, our clients, ourselves and our Services. We are collecting and using of our cookies, and sending marketing and promotions messages based on your active consent. By expressing your consent, you agree that we may collect, use, disclose, process and transfer your personal information, in accordance with this Privacy Policy.

Retention

We will keep your Personal Information as long as you are our client and you have an active user account on the Site. We may store some data in an aggregated form so that it cannot reasonably be manipulated to identify users. Users can request to have their accounts removed from our application and to stop using our Services. Users must ensure they give us 30 days to remove their accounts from the Site.

Support messages will be kept for a period of 6 months.

Under certain circumstance, we may retain your personal information for a longer time, even after you have opted out, if retention is necessary to comply with legal obligations, regulatory requirements, or to prevent fraud or abuse.

Automatic decision-making

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
• Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

Security

The security of your Personal Information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your Personal Information from loss, misuse, and unauthorized access or disclosure. We limit access to personal information to employees who we believe reasonably need to retrieve that information to provide our services. Considering the current state of technology, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect your personal information.

No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. While we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.

Your rights

GDPR

If you are a resident of the EEA, under the applicable law you have the following rights:

Right of access: You have the right to obtain confirmation as to whether your personal information is processed by us, as well as information on the specific nature of the processing.

Right to rectification:  You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

Right to erasure (right to be forgotten): You have the right to request the erasure of your personal information, under certain conditions.

Right to restriction of processing: You have the right to request the restriction of processing your personal information, under certain conditions.

Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit them to another controller, under certain conditions.

Right to object: You have the right to object to processing your personal information by us, under certain conditions.

Right to oppose to receiving marketing messages: You have the right to oppose the processing of your personal information with the purpose of sending marketing and promotion messages.

Withdrawal of consent: As far as we are processing your personal information based on your consent, you may at any time revoke or change your consent, free of charge, without affecting the consent-based processing of your personal information before its withdrawal. The personal information collected on your consent will be kept until its withdrawal.

Right to lodge a complaint with a supervisory authority: If you believe that your data protection and privacy rights have been infringed by us in any way, you may contact the relevant Data Protection Supervisory Authority in your place of residence. In UK, the Supervisory Authority is the Information Commissioner’s Office and it can be reached at https://ico.org.uk/make-a-complaint/]

 

 

CCPA

If you are a resident of California, under the applicable law you have the following rights:

Right of access: You have the right to request access to and/or a copy of your personal information we hold on you.

Right to opt-out: You have the right, at any time, to direct a business that sells personal information about you to third parties not to sell your personal information. We do not engage nor we will engage in selling your personal information.

Right to erasure (right to be forgotten): You have the right to request the erasure of your personal information, under certain conditions.

Right to equal services and prices: You have the right to not be discriminate because you have exercised any of your rights under CCPA, including, but not limited to denying good or services, charging different prices or rates, providing a different level or quality of goods or services. We will never discriminate against you for the exercise of your rights.

Right to oppose to receiving marketing messages: You have the right to oppose the processing of your personal information with the purpose of sending marketing and promotion messages.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We reserve the right, at out full and complete discretion and without prior notice, to change, modify, amend, add, subtract, or otherwise remove portions of this Privacy Policy at any time and for any or no reason. Accordingly, we urge our users to review this page periodically to stay updated with any change. In any case, continued use of our Site means that you agree to any updates or changes to this Privacy Policy. Any changes to this Privacy Policy will be effective upon posting on the Site, except the changes where your consent is expressly needed, which case the changes will apply from the date of your consent.

Contact

For more information about our privacy practices, the information we hold on you, if you have questions, or if you would like to exercise one of your above data protection rights, please contact us by e-mail at info@thirteenmonths.co.uk or by mail using the details provided below:

Thirteen Months Limited, 173 Court Lane, London, SE21 7EE, United Kingdom

We will respond to your request as soon as possible, but not later than 30 days.

 

Last updated: 9th November 2020.